Here at California Health & Fitness, we value each and everyone of our clients. We strive to provide the best service we can across both the gym floor and within the Personal Training services we offer.

This being said sometimes people will have concerns or disagreements. If this is the case and you have a concern or complaint regarding our facility, staff or fellow members, please put your complaint in writing and address it to Aneesa California (Gym Manager). This can be handed in at Reception or alternatively emailed to aneesa@california-fitness.co.uk.

Your complaint will be handled with the upmost confidentiality and will be dealt with following the process below;

1. We will acknowledge your complaint within 3-5 working days.

2. We will undertake any investigations into your complaint and aim to have a resolution back to you within 4 weeks. If we cannot come to a resolution we will provide you with an update.

3. We will aim to form a final resolution within 8 weeks of receiving your complaint. If we still cannot reach a final resolution within this time frame, we will write to you with a full explanation outlining any investigations taken and your options going forward.

If you are still not happy with the outcome, you can seek advise from alternative sources;

• Citizens Advise

• CIMPSA (the governing body for health & fitness)

• Trading Standards.